At Pheasants Haunt – Luxury Coastal Accommodation, we respect your privacy and take the protection of your personal information seriously.

This policy explains how information provided to us in connection with enquiries, bookings and stays may be collected and used. Information We May Collect When you make an enquiry or booking, we may receive information including your name, contact details, address, booking dates, number of guests, payment and booking information, and any information you choose to provide about your stay or requirements.

How We Use Your Information

We use personal information where necessary to: Process and manage your booking. Communicate with you before, during and after your stay. Take or administer payments relating to your booking. Provide information and services connected with your stay. Respond to enquiries or requests. Maintain appropriate booking and financial records. Meet our legal, regulatory and tax obligations. Protect our property, guests and legitimate business interests.

Booking & Payment Providers

Our website and direct-booking system are provided using Smoobu. Information necessary to process and manage a booking may therefore be processed through Smoobu and other service providers involved in delivering our booking services. Where online payment services are used, payment information may be processed directly by the relevant payment provider. We do not require or intend to store guests' full payment-card details ourselves where these are handled securely by a payment provider.

Booking Platforms

Where you book Pheasants Haunt through a third-party platform such as Airbnb, Booking.com or another booking provider, your personal information will also be processed in accordance with that platform's own privacy policy and terms. Sharing Your Information We do not sell your personal information. We may share information where reasonably necessary with trusted service providers who help us operate our accommodation and manage bookings, or where we are required to do so by law. How Long We Keep Information Personal information will only be retained for as long as reasonably necessary for the purpose for which it was collected, including meeting any legal, accounting or tax requirements.

Marketing

We will only use your contact details for marketing communications where we have an appropriate lawful basis to do so. Where consent is required, you can withdraw that consent at any time.

Cookies & Website Services

Our website may use cookies and similar technologies required for the website, booking functionality, security and performance. Where applicable, visitors will be provided with information and choices regarding non-essential cookies. Your Rights Depending on applicable UK data protection law, you may have rights in relation to your personal information, including the right to request access to your information, ask for inaccurate information to be corrected, request deletion in certain circumstances, restrict or object to certain processing, and withdraw consent where processing is based on consent. If you have a question about the personal information we hold about you, please contact us using the contact details provided on this website. You also have the right to raise concerns with the UK Information Commissioner's Office (ICO) if you are unhappy with how your personal information has been handled. Changes to This Policy We may update this Privacy & Data Policy from time to time to reflect changes to our services, booking systems or legal obligations.

Last updated: August 2026